Shipping Policy
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Note that delivery dates displayed on product detail pages and tracking information are estimates only.
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“Business days” for ship-out or delivery timeframes refer to Mondays through Fridays only. This does not include Saturdays, Sundays, and holidays that fall on a weekday when counting business days.
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mercedes-benzsparexpress.com.au does not ship to PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.
Delivery Timeframe
Most orders are processed for shipment or leave our warehouse within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our warehouse. Please note that we disclaim all liability for orders that do not meet anticipated delivery dates.
Overnight and 2-Day Shipping
Overnight or 2-day shipping is available for most small and medium-sized packages for additional charges. The specific shipping options will be displayed at checkout after you enter a shipping address. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday to Fridays only. No overnight or 2nd-day deliveries are made on Saturdays, Sundays, and holidays. Please be advised that if you place your order(s) for overnight or 2nd-day delivery on a holiday, the processing of your order(s) will only begin on the following available business day.
Damaged Shipments
Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 30 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages, and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.